Written Question·Ministry of Housing, Communities and Local Government·UIN 12173

Property Ombudsman: Standards

Tabled: 31 October 2024
Answered: 8 November 2024

Question

Ben Coleman

LabourChelsea and Fulham

To ask the Secretary of State for Housing, Communities and Local Government, what information her Department holds on how many and what proportion of complaints to the Property Ombudsman have been outstanding for three months or more.

Answer

Matthew Pennycook
While the Property Ombudsman (TPO) is independent of Government, we are committed to ensuring that the agent redress schemes work well for consumers. My department receives regular data from TPO and meets with them regularly to discuss policy and performa...

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