Written Question·Department for Transport·UIN 79973
Public Transport
Tabled: 10 October 2025
Answered: 20 October 2025
Question
Shockat Adam
Independent — Leicester South
To ask the Secretary of State for Transport, if she will set targets for companies to provide accessible human customer service channels.
Answer
Simon LightwoodThis Government is committed to improving accessibility, customer support, and helping to remove barriers to travel for all users of public transport. The Department recognises the important role staff play in providing face-to-face services on public tra...
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