Written Question·Department for Work and Pensions·UIN 35728

Tabled: 16 October 2026

Question

Rupert Lowe

Restore Britain — Great Yarmouth

To ask the Secretary of State for Work and Pensions, what the average (a) speed of answer and (b) hold time was for callers to the (i) Jobcentre Enquiry Line and (ii) Universal Credit helpline in 2024-25 and 2025-26.