Written Question·Department for Transport·UIN 33970
Railways: Compensation
Tabled: 26 February 2025
Answered: 5 March 2025
Question
Mr Tanmanjeet Singh Dhesi
Labour — Slough
To ask the Secretary of State for Transport, what assessment her Department has made of the (a) accessibility and (b) ease of use of the delay repay systems used by each rail operator.
Answer
Simon LightwoodMy Department conducts a bi-annual delay repay compensation survey which includes questions about accessibility and the ease of use of the system. The next survey is taking place this year and the results will be published in due course.