Written Question·Department for Transport·UIN 93171
Railways: Compensation
Tabled: 20 November 2025
Answered: 27 November 2025
Question
Dan Aldridge
Labour — Weston-super-Mare
To ask the Secretary of State for Transport, what steps she is taking to ensure that accredited rail retailers offer standardised and automated Delay Repay compensation directly to passengers; and what assessment she has made of the potential merits of do
Answer
Keir MatherPassengers can currently claim delay repay by applying directly to the train operator they travelled with. Through delivering Great British Railways (GBR), the Government is committed to improving the passenger experience. As set out in the recently intro...
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