Written Question·Department for Transport·UIN 96703

Railways: Compensation

Tabled: 3 December 2025
Answered: 15 December 2025
Named Day

Question

Jerome Mayhew

ConservativeBroadland and Fakenham

To ask the Secretary of State for Transport, how many compensation claims were submitted for train operating companies for which her Department is the operator of last resort in (a) November 2025 and (b) each month since July 2024.

Answer

Keir Mather
The Office of Rail and Road (ORR) publish quarterly statistics on the volume of compensation claims submitted and closed by train operating companies. Table 4410 (https://dataportal.orr.gov.uk/statistics/passenger-experience/delay-compensation-claims/tabl...

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