Written Question·Department for Transport·UIN 18291

Railways: Compensation

Tabled: 13 July 2026

Answered: 4 August 2026

Question

Gordon McKee

To ask the Secretary of State for Transport, what proportion of eligible rail journeys currently result in passengers receiving automatic compensation for delays; and what steps she is taking to increase that proportion.

Answer

Keir Mather

Ten of the fourteen Department for Transport operators now offer delay repay schemes that provide automated, one-click delay repay, and we are also developing plans to make it even easier and more convenient to claim Delay Repay. Earlier this year, we ann...

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