Written Question·Department for Transport·UIN 105756
Railways: Disability
Tabled: 14 January 2026
Answered: 26 January 2026
Question
Mr Richard Holden
Conservative — Basildon and Billericay
To ask the Secretary of State for Transport, whether she plans to require train operators, including Northern, to begin recording instances of failed passenger assistance.
Answer
Keir MatherAll train and station operators, including Northern, are required by their Accessible Travel Policies to monitor their performance in delivering assistance, including failures. The Office of Rail and Road publish annually the ‘Experience of Passenger Assi...
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