Written Question·Department for Transport·UIN 89640
Railways: Standards
Tabled: 11 November 2025
Answered: 19 November 2025
Question
Mr Richard Holden
Conservative — Basildon and Billericay
To ask the Secretary of State for Transport, what mechanisms will be put in place to ensure enforcement of service quality standards under Great British Railways.
Answer
Keir MatherGreat British Railways (GBR) will be held to account for railway performance and customer experience including service quality, as will open access and devolved operators. We intend for minimum consumer standards to be set and monitored by the Passenger W...
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