Written Question·Department for Transport·UIN 196246

Railways: Ticket Offices

Tabled: 1 September 2023
Answered: 8 September 2023

Question

Helen Grant

ConservativeMaidstone and Malling

To ask the Secretary of State for Transport, what steps his Department is taking with train operating companies to ensure that planned ticket office closures do not disproportionally affect (a) disabled and (b) elderly passengers.

Answer

When proposing major changes to ticket office opening hours, including closures, train operators were required to take into account the adequacy of the proposed alternatives in relation to the needs of all passengers including those who are disabled, vuln...

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