Written Question·Department for Transport·UIN 196288
Railways: Ticket Offices
Tabled: 1 September 2023
Answered: 7 September 2023
Named DayQuestion
Karl Turner
Independent — Kingston upon Hull East
To ask the Secretary of State for Transport, what steps he is taking to help ensure that assistance is provided at stations without ticket offices for people who have difficulties with automated systems.
Answer
Together with industry, we want to improve and modernise the passenger experience by moving staff out from ticket offices to provide more help and advice in customer focused roles. The consultation period has now closed, and we expect train operators to w...
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