Written Question·Department for Transport·UIN 196993
Railways: Ticket Offices
Tabled: 1 September 2023
Answered: 8 September 2023
Question
Catherine West
Labour — Hornsey and Friern Barnet
To ask the Secretary of State for Transport, if he will take steps to ensure any potential closure of ticket offices does not increase travel costs for people travelling outside TfL boundaries.
Answer
Together with the rail industry, we want to improve and modernise the experience for passengers by moving staff out from behind the ticket office screens to provide more help and advice in customer focused roles. The proposals should allow staff to move a...
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