Written Question·Department for Transport·UIN 93462

Railways: Timetables

Tabled: 21 November 2025

Answered: 1 December 2025

Question

Matt Vickers

To ask the Secretary of State for Transport, what assessment has been made of public satisfaction with recent timetable changes across rail services.

Answer

Keir Mather

The new continuous rail customer experience survey started in July to provide improved, robust and reliable customer insight to the rail industry, including measuring customer satisfaction of different aspects of rail service. Metrics within the survey in...

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