Written Question·Treasury·UIN 44647

Revenue and Customs

Tabled: 7 April 2025

Answered: 28 April 2025

Question

Lisa Smart

To ask the Chancellor of the Exchequer, what recent assessment she has made of the adequacy of the accessibility of HMRC's communication channels for people seeking urgent updates on (a) A1 certificate renewals and (b) other time-sensitive applications.

Answer

James Murray

Once they have submitted an A1 certificate renewal or other time-sensitive application, customers can use the “check when you can expect a reply from HMRC” tool which is available on gov.uk to confirm when they are likely to receive a response. Customers ...

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