Written Question·Treasury·UIN 50852
Revenue and Customs and Valuation Office Agency: Consumers
Tabled: 8 May 2025
Answered: 16 May 2025
Question
Kevin Hollinrake
Conservative — Thirsk and Malton
To ask the Chancellor of the Exchequer, what customer service metrics are collated into (a) Valuation Office Agency and (b) HM Revenue and Customs.
Answer
James MurrayHMRC Customer Service Metrics include Net Easy and Customer Satisfaction with its phone, webchat and digital services. HMRC also measures its telephone and correspondence performance through Telephony Adviser Attempts Handled and Customer Correspondence r...
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