Written Question·Treasury·UIN 26788
Revenue and Customs: Artificial Intelligence
Tabled: 28 January 2025
Answered: 5 February 2025
Question
Sir John Hayes
Conservative — South Holland and The Deepings
To ask the Chancellor of the Exchequer, for what purposes HM Revenue and Customs has used artificial intelligence in the last 12 months.
Answer
James MurrayAs a department, over the last 12 months, HMRC has made use of more ‘traditional’ AI techniques to improve operations and drive productivity. HMRC’s current applications of the technology can be divided broadly into supporting compliance, customer service...
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