Written Question·Treasury·UIN 12671
Revenue and Customs: Correspondence
Tabled: 4 November 2024
Answered: 12 November 2024
Question
Freddie van Mierlo
Liberal Democrat — Henley and Thame
To ask the Chancellor of the Exchequer, what steps he is taking with HMRC to help ensure taxpayers receive prompt responses to queries.
Answer
James MurrayHMRC recognise that their service levels have been below published standards, and they are committed to improving customer service performance.To improve their services and meet published standards, HMRC are deploying additional customer service advisers ...
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