Written Question·Treasury·UIN 110664

Revenue and Customs: Staff

Tabled: 3 February 2026

Answered: 9 February 2026

Named Day

Question

Mr Joshua Reynolds

To ask the Chancellor of the Exchequer, what the (a) total number of full-time equivalent customer service staff employed by HM Revenue and Customs was in each of the last ten financial years and (b) number of these positions that were based in (i) call c

Answer

Dan Tomlinson

HMRC operates a flexible resourcing model, meaning staff are deployed across different types of customer service work throughout the year. This approach allows the department to direct people to the areas of highest demand, whether that is helplines, post...

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