Written Question·Treasury·UIN 190749

Revenue and Customs: Telephone Services

Tabled: 21 June 2023

Answered: 28 June 2023

Named Day

Question

Darren Jones

To ask the Chancellor of the Exchequer, whether his Department has made an assessment of the potential impacts of temporarily closing the Self-Assessment hotline on individuals needing advice prior to submitting information relating to their tax returns.

Answer

Victoria Atkins

This quarter is the quietest for Self-Assessment (SA) queries. HMRC is piloting the temporary and time-limited closure of the SA helpline so that c.350 advisers can be moved to other work, including clearing post items, which experience heavier demand at ...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 190749) →