Written Question·Treasury·UIN 11114
Revenue and Customs: Telephone Services
Tabled: 24 October 2024
Answered: 1 November 2024
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in each of the last five years.
Answer
James MurrayHMRC telephony performance data, including the average speed of answering a customer’s call, is published on a quarterly basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates The definition of ‘average ...
ⓘ
This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 11114) →