Written Question·Treasury·UIN 26384
Revenue and Customs: Telephone Services
Tabled: 24 January 2025
Answered: 3 February 2025
Question
Daisy Cooper
Liberal Democrat — St Albans
To ask the Chancellor of the Exchequer, how many times has HMRC disconnected a customer who has waited for longer than 70 minutes to speak to an advisor on their customer telephone service in each year since 2015.
Answer
James MurrayData on the number of complaints relating to telephony services is held in line with HMRC’s retention policy.Reporting yearNumber of complaints relating to telephony servicesNumber of telephony complaints as a proportion of all complaints received (%)2015...
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