Revenue and Customs: Telephone Services — Written Question

Question

Dave Doogan

Scottish National Party — Angus and Perthshire Glens

To ask the Chancellor of the Exchequer, what is the average wait time for callers to HMRC helplines; what action is being taken to reduce wait times on HMRC helplines; and if she will make it her policy implement a freephone service when wait times are hi

Answer

James Murray

Information regarding the average speed of answer is published as part of HMRC’s monthly performance report:https://www.gov.uk/government/collections/hmrc-monthly-performance-reports HMRC know that their service levels have, until recently, been below pub...

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