Written Question·Treasury·UIN 33256
Revenue and Customs: Telephone Services
Tabled: 24 February 2025
Answered: 4 March 2025
Question
Bradley Thomas
Conservative — Bromsgrove
To ask the Chancellor of the Exchequer, what the average wait time is for calls to be answered by HMRC; and what steps her Department is taking to reduce this.
Answer
James MurrayHMRC telephony performance data, including the average speed of answering a customer’s call, is published on a monthly basis and can be accessed at:https://www.gov.uk/government/collections/hmrc-monthly-performance-reports#reporting-year-2024-to-2025 HMRC...
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