Written Question·Treasury·UIN 63958
Revenue and Customs: Telephone Services
Tabled: 30 June 2025
Answered: 8 July 2025
Question
Catherine Fookes
Labour — Monmouthshire
To ask the Chancellor of the Exchequer, what recent assessment her Department has made of the adequacy of HMRC phone line performance.
Answer
James MurrayHMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports. A key part of this plan is expanding HMRC’s digital services. Imp...
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