Written Question·Treasury·UIN 68690
Revenue and Customs: Telephone Services
Tabled: 16 July 2025
Answered: 22 July 2025
Named DayQuestion
Olly Glover
Liberal Democrat — Didcot and Wantage
To ask the Chancellor of the Exchequer, what steps her Department is taking to help make the HM Revenue and Customs helpline more accessible to customers.
Answer
James MurrayHMRC publish monthly performance data, including information on their telephony service, which can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports.Improving day-to-day performance is one of the Government’s key pr...
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