Written Question·Treasury·UIN 74452
Revenue and Customs: Telephone Services
Tabled: 2 September 2025
Answered: 8 September 2025
Named DayQuestion
Stephen Gethins
Scottish National Party — Arbroath and Broughty Ferry
To ask the Chancellor of the Exchequer, what estimate her Department has made of the average wait time for callers to HMRC helplines; and what steps her Department is taking to reduce waiting times for callers to HMRC helplines.
Answer
Dan TomlinsonHMRC publishes its call waiting times on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates Improving day-to-day performance is a key priority for HMRC. Last year, HMRC recruited and deployed additional customer service ad...
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