Written Question·Treasury·UIN 76204
Revenue and Customs: Telephone Services
Tabled: 9 September 2025
Answered: 15 September 2025
Named DayQuestion
Mr Joshua Reynolds
Liberal Democrat — Maidenhead
To ask the Chancellor of the Exchequer, what the average length of time was that callers to HM Revenue and Customs waited before ending their call without speaking to an adviser in (a) 2015 and (b) 2016.
Answer
Dan TomlinsonHMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
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