Written Question·Treasury·UIN 76205

Revenue and Customs: Telephone Services

Tabled: 9 September 2025

Answered: 15 September 2025

Named Day

Question

Mr Joshua Reynolds

To ask the Chancellor of the Exchequer, what estimate she has made of the additional level of funding that would be required to enable HM Revenue and Customs to answer all telephone calls.

Answer

Dan Tomlinson

HMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...

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