Written Question·Treasury·UIN 76206
Revenue and Customs: Telephone Services
Tabled: 9 September 2025
Answered: 15 September 2025
Named DayQuestion
Mr Joshua Reynolds
Liberal Democrat — Maidenhead
To ask the Chancellor of the Exchequer, what the service level target is for HM Revenue and Customs for answering telephone calls; and when that target was last reviewed.
Answer
Dan TomlinsonHMRC’s published historic data series includes figures for 2014-15, 2015-16 and 2016-17. This data sets out the number of telephony contacts and the percentage of total call attempts handled by HMRC Contact Centres. These figures, along with the length of...
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