Written Question·Treasury·UIN 83164
Revenue and Customs: Telephone Services
Tabled: 17 October 2025
Answered: 27 October 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Chancellor of the Exchequer, what the (a) average waiting time for people calling and (b) time people spent on hold for HMRC was in the last year.
Answer
Dan TomlinsonHMRC telephony performance data, including the average speed of answering a customer’s call, is published on a regular basis and can be accessed at: https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates The definition of ‘average sp...
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