Written Question·Treasury·UIN 86040
Revenue and Customs: Telephone Services
Tabled: 28 October 2025
Answered: 5 November 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Chancellor of the Exchequer, what information her Department holds on (a) the average call answer time and (b) time spent on hold for people calling the HMRC employers general enquiries line in each of the last five years.
Answer
Dan TomlinsonThe below table provides the average call answer time (minutes: seconds) for HMRC’s employers helpline in each of the last five years: YearTotal average over the year2020-2109:072021-2212:032022-2316:032023-2422:202024-2526:32 Overall, HMRC’s telephony pe...
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