Written Question·Treasury·UIN 92887
Revenue and Customs: Telephone Services
Tabled: 19 November 2025
Answered: 26 November 2025
Question
Rupert Lowe
Restore Britain — Great Yarmouth
To ask the Chancellor of the Exchequer, how many telephone operators work on the HMRC self-assessment line by the nationality of those operators.
Answer
Dan TomlinsonHMRC does not have information readily available identifying the nationality of staff working on specific telephone enquiry lines. Obtaining this information would require a manual process which would exceed the cost threshold for answering parliamentary questions.