Written Question·Treasury·UIN 106411
Revenue and Customs: Telephone Services
Tabled: 16 January 2026
Answered: 26 January 2026
Question
Adam Jogee
Labour — Newcastle-under-Lyme
To ask the Chancellor of the Exchequer, what estimate she has made of the length of time of a call to HMRC before it was answered.
Answer
Dan TomlinsonHMRC publishes its call waiting times on GOV.UK:https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates