Written Question·Treasury·UIN 106493
Revenue and Customs: Telephone Services
Tabled: 19 January 2026
Answered: 22 January 2026
Named DayQuestion
Mr Gregory Campbell
Democratic Unionist Party — East Londonderry
To ask the Chancellor of the Exchequer, on how many occasions were calls to HMRC ended before the caller was connected, during January (a) 2022, (b) 2023, (c) 2024 and (d) 2025.
Answer
Dan TomlinsonEvery year, HMRC answers millions of calls. HMRC has published monthly telephony performance data which covers the requested time period. It can be found here: https://www.gov.uk/government/collections/hmrc-monthly-performance-reports This data includes i...
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