Written Question·Department for Business and Trade·UIN 17289

Royal Mail: Lost Property

Tabled: 8 July 2026

Answered: 16 July 2026

Question

James McMurdock

Independent — South Basildon and East Thurrock

To ask the Secretary of State for Business and Trade, what assessment has been made of the adequacy of Royal Mail's compensation arrangements for customers whose mail is lost.

Answer

Blair McDougall

It is for Ofcom, as the independent regulator of postal services, to monitor Royal Mail’s compliance with its obligations relating to the secure handling of mail and compliance with the Universal Service Obligation. Ofcom requires Royal Mail, to take step...

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