Written Question·Department for Business and Trade·UIN 71755

Royal Mail: Standards

Tabled: 29 August 2025

Answered: 4 September 2025

Question

Nick Timothy

To ask the Secretary of State for Business and Trade, whether he has made an assessment of levels of customer satisfaction with Royal Mail’s parcel (a) management and (b) delivery.

Answer

Justin Madders

Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. T...

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