Written Question·Department for Business and Trade·UIN 87169
Royal Mail: Standards
Tabled: 31 October 2025
Answered: 5 November 2025
Question
Zöe Franklin
Liberal Democrat — Guildford
To ask the Secretary of State for Business and Trade, whether his Department has had recent discussions with Royal Mail on the timeliness of their deliveries of (a) penalty charge notices, (b) NHS appointment letters, (c) other time-sensitive and (d) othe
Answer
Blair McDougallMinisters and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide h...
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