Written Question·Department for Business and Trade·UIN 192380

Royal Mail: Universal Service Obligation

Tabled: 4 July 2023

Answered: 10 July 2023

Question

Louise Haigh

To ask the Secretary of State for Business and Trade, what steps her Department is taking to monitor the extent to which the Royal Mail is meeting its universal service obligation.

Answer

Kevin Hollinrake

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to respond should Royal Mail fail to meet its obligations.On 15 May 2023, Ofcom announced it would investigate Royal Mail’s ...

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