Written Question·Department for Business and Trade·UIN 24589

Royal Mail: Universal Service Obligation

Tabled: 16 January 2025

Answered: 23 January 2025

Named Day

Question

Darren Paffey

To ask the Secretary of State for Business and Trade, whether he is having discussions with Royal Mail on (a) instances of repeat error charges and (b) the effectiveness of its complaints processes, in the context of the universal service obligation.

Answer

Justin Madders

Ministers and officials have discussions with Royal Mail on a regular basis in its capacity as the universal service provider. However operational issues such as error charges and complaints procedures are a matter for Royal Mail as an independent busines...

ⓘ

This is an extract from the Parliament API. Search the full answer on Parliament.uk (UIN 24589) →