Written Question·Department for Education·UIN 53850
Schools: Complaints
Tabled: 21 May 2025
Answered: 5 June 2025
Question
Sir Julian Smith
Conservative — Skipton and Ripon
To ask the Secretary of State for Education, what discussions she has had with relevant stakeholders on reform of the parental complaints process to include mandatory mediation.
Answer
Catherine McKinnellIt is important that parents and carers have the right to raise complaints with schools and feel they are able to do this and have their concerns heard and addressed by schools. Schools are required to have a complaints policy in place and to act in compl...
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