Written Question·Department for Education·UIN 84823
Schools: Complaints
Tabled: 23 October 2025
Answered: 30 October 2025
Question
Dr Al Pinkerton
Liberal Democrat — Surrey Heath
To ask the Secretary of State for Education, what steps her Department is taking to support schools in managing persistent complaints referred to external bodies without being resolved through schools internal procedures in Surrey Heath constituency.
Answer
Georgia GouldThe department is working closely with the Improving Education Together group to improve the complaints system. We are exploring how to reset the relationship between schools and parents through encouraging informal resolution, reducing duplication, and c...
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