Written Question·Department for Education·UIN 84824

Schools: Complaints

Tabled: 23 October 2025

Answered: 30 October 2025

Question

Dr Al Pinkerton

To ask the Secretary of State for Education, whether her Department has made an assessment of the potential merits of updating guidance for (a) schools and (b) inspectorates on handling complaints that are escalated without first being considered under pu

Answer

Georgia Gould

The department is working closely with the Improving Education Together group to improve the complaints system. We are exploring how to reset the relationship between schools and parents through encouraging informal resolution, reducing duplication, and c...

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