Written Question·Department for Education·UIN 84889

Schools: Complaints

Tabled: 23 October 2025

Answered: 30 October 2025

Question

Ben Maguire

To ask the Secretary of State for Education, if her Department will make an assessment of the potential merits of assessing (a) schools' and (b) trusts' complaint procedures to ensure that the complaint process is adequately (i) accessible and (ii) unders

Answer

Georgia Gould

The department is working closely with the Improving Education Together group to improve the complaints system. We are exploring how to reset the relationship between schools and parents through encouraging informal resolution, reducing duplication, and c...

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