Written Question·Department for Business and Trade·UIN 81709

Service Industries: Fees and Charges

Tabled: 13 October 2025
Answered: 21 October 2025

Question

Jess Brown-Fuller

Liberal DemocratChichester

To ask the Secretary of State for Business and Trade, if he will make an assessment of the potential merits of bringing forward legislative proposals to cap companies' charges for (a) all customers and (b) the elderly (i) when customers are locked out of

Answer

Kate Dearden
Under the Consumer Rights Act 2015, traders are required to carry out a service with reasonable care and skill, and within reasonable time. Traders must also charge a “reasonable price” for services.Otherwise, the prices businesses charge for a service ar...

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