Written Question·Department for Business and Trade·UIN 81709
Service Industries: Fees and Charges
Tabled: 13 October 2025
Answered: 21 October 2025
Question
Jess Brown-Fuller
Liberal Democrat — Chichester
To ask the Secretary of State for Business and Trade, if he will make an assessment of the potential merits of bringing forward legislative proposals to cap companies' charges for (a) all customers and (b) the elderly (i) when customers are locked out of
Answer
Kate DeardenUnder the Consumer Rights Act 2015, traders are required to carry out a service with reasonable care and skill, and within reasonable time. Traders must also charge a “reasonable price” for services.Otherwise, the prices businesses charge for a service ar...
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