Written Question·Department for Work and Pensions·UIN 6466

Social Security Benefits

Tabled: 4 October 2024

Answered: 14 October 2024

Question

Neil O'Brien

Conservative — Harborough, Oadby and Wigston

To ask the Secretary of State for Work and Pensions, whether claimants of (a) disability benefits and (b) low or no income benefits can report a hospital stay via a phone call; and if her Department will take steps to introduce a tell me once system.

Answer

Sir Stephen Timms

For Disability Benefits, the usual route for the customer to notify us of a hospital admission is either via phone or in writing. Universal Credit customers can report a hospital stay via a phone call, they can also report it digitally via a journal messa...

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