Written Question·Department for Work and Pensions·UIN 97226
Social Security Benefits
Tabled: 4 December 2025
Answered: 11 December 2025
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Work and Pensions, what assessment the Department has made of the impact of digital-only communications on claimant engagement and error rates.
Answer
Andrew WesternDWP are continuing to explore the choice of contact channel to reduce the cost of benefits administration and meet the needs of our customers for faster communication. This is based on customer research. While some customers are already able to access mes...
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