Written Question·Department for Work and Pensions·UIN 116378

Social Security Benefits: Advisory Services

Tabled: 26 February 2026

Answered: 20 March 2026

Question

Tom Morrison

To ask the Secretary of State for Work and Pensions, if he will take steps to ensure that a message is included prior to starting the benefits claim process (a) online, (b) in print and (c) by phone to make it clear that (i) free and (ii) independent supp

Answer

Sir Stephen Timms

Free help and support in applying for Universal Credit is available from Citizens Advice and Citizens Advice Scotland. Free help and support for claiming other DWP benefits is widely available, including on GOV.UK, from the Department itself, and from org...

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