Written Question·Department for Work and Pensions·UIN 35589

Social Security Benefits: Appeals

Tabled: 4 March 2025
Answered: 10 March 2025

Question

Helen Maguire

Liberal Democrat — Epsom and Ewell

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to (a) improve response times and (b) ensure mandatory reconsiderations are adequately assessed.

Answer

Sir Stephen Timms
Whilst we aim to make the right decision as early as possible in the claim journey, Mandatory Reconsideration (MR) is a key element of the Department’s decision-making process. MR offers customers an opportunity to challenge decisions and provide any addi...
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