Written Question·Department for Work and Pensions·UIN 97228
Social Security Benefits: Artificial Intelligence
Tabled: 4 December 2025
Answered: 11 December 2025
Question
Matt Vickers
Conservative — Stockton West
To ask the Secretary of State for Work and Pensions, what steps his Department is taking to improve the accuracy of automated decision-making tools used in benefit administration.
Answer
Andrew WesternThe Department uses automated decision-making in some areas, as described in our Personal Information Charter. Customers are told when an automated decision has been made in relation to their case, along with information on the steps they would need to ta...
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