Written Question·Department for Work and Pensions·UIN 126562

Social Security Benefits: Artificial Intelligence

Tabled: 13 April 2026

Answered: 20 April 2026

Question

Dame Chi Onwurah

Labour — Newcastle upon Tyne Central and West

To ask the Secretary of State for Work and Pensions, what assessment his Department has made of the potential merits of using generative AI to assist people making benefit claims.

Answer

Andrew Western

We are adopting artificial intelligence in the Department for Work and Pensions to help colleagues deliver better outcomes for customers and to improve productivity and efficiency. While generative artificial intelligence is not currently used to assist p...

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